Expert SAP support, without building a support team.
A two-person internal team is one resignation away from a crisis. We give you the right mix of functional, technical and Basis consultants who know your system, on a flexible monthly plan.
Every layer of your SAP system, one phone number.
Functional
Finance, logistics, sales, HR and the wider SAP suite: how-to questions, config changes, process fixes.
Technical
ABAP fixes, small enhancements, report and form changes, interface errors.
Basis
Monitoring, transports, patches, users and roles, performance.
Close & peaks
Month-end and year-end cover, audits, upgrades and support-pack planning.
Pick the cover that fits. Change it any month.
Three standard plans, or a custom plan built around your landscape.
Active systems with regular change and a release cycle.
Choose StandardFrom “it’s broken” to fixed and documented.
- 01LogPortal, email or phone.
- 02TriagePriority set, right expert assigned.
- 03Fix & testIn development, then QA.
- 04TransportMoved to production with your sign-off.
- 05Close & learnRoot cause noted; repeat issues feed the release backlog.
Depth no small internal team can match.
No hiring risk
No recruiting, training or retention worries.
Lower cost
Less than full-time salaries and overhead.
Cross-module depth
Specialists across functional, technical and Basis.
Capacity that flexes
Scale up for year-end, audits and rollouts.
Support keeps you running. Rollouts keep you ahead.
Pair your plan with a release cycle: recurring tickets and new requests become tested features, shipped monthly, every two months or quarterly.
Support questions
Do you support systems you didn’t build?
Yes. We start with a short health check to learn your landscape and flag risks.
ECC or S/4HANA?
Both. Many clients start support on ECC and move with us to S/4HANA.
What if we use fewer hours than planned?
Plan hours don’t roll over. Each plan is billed in full for the period it covers, even if not all the hours are used. If your needs change, you can move to a different plan, or to a custom plan sized to your workload.